Position Title: Red Cap 
FLSA: Non-exempt
Retirement: 401k/Roth
Worker Category:  Part-time
Position Reports To: VP of Guest Experience/Stationmaster

POSITION PURPOSE:  The Red Cap at the Strasburg Rail Road is a key member of the Station Department, providing valuable front-line interaction with guests. The Red Cap is responsible for providing direct service to our guests by offering guidance and information. The Red Cap assists in escorting and attending to groups. Essentially, the Red Cap is charged with serving the guest and enhancing guest experience to the greatest extent possible.
ESSENTIAL DUTIES
• Exceedingly familiar with the railroad’s operation, being able to effectively answer customers’ questions, educate guests about the railroad, and encouraging them to make the most of their visit.
• Aware of arriving tour groups, in a ready position to greet them upon arrival.
• Escort the group leader to the station and the group to their appropriate seating on the train.
• Attend to guests’ needs and concerns through exemplary customer service.
• Wear the appropriate uniform.
• Assist with crowd control and the dissemination of information in front of the station.
• Complete incident report(s) as necessary.
• Assist with other duties as assigned.

PERFORMANCE MEASUREMENTS
• Neat and clean appearance subscribing to the uniform requirements and the requirements found in the SRC Employee Handbook and the subordinate Station’s Standard Operating Procedure (SOP)
• Positive and effective relations with our guests, including the ability to solve problems and meet their immediate needs.
• Positive and effective relations with co-workers.
• Timely work attendance and adherence to the worker replacement policy.

QUALIFICATIONS
• Fun, outgoing personality with a positive attitude.
• Flexibility and ability to adapt to unexpected circumstances.
• Ability to stand/walk for the majority of a 4- to 8-hour shift.
• Though not required, an interest in history and/or railroading is a plus.
• Willingness to work a minimum requirement of 2 to 3 days per calendar month, including weekend shifts, subject to the railroad’s operational schedule.

WORKING CONDITIONS
• The Red Cap position is part-time and seasonal.
• Training for this position will be on-the-job.
• The length of the shift is typically 4 to 8 hours. Some shifts may be shorter or longer, based on the company’s seasonal operational hours.
• Duties entail work at an active railroad.
• Must be able to stand/walk on a moving train. Must be able to stand/walk in outdoor conditions.
• Work is subject to varied weather conditions, including heat, cold, rain, snow, and wind.
• Breaks are on the job, as time and duties permit.
• Use of electronic equipment, including 2-way radio, mobile tablet or scanning devices, and audio delivery systems.
• Smoking is prohibited while in the railroad’s public domain areas.

SCHEDULE CHANGES AND WORKER REPLACEMENT PROCEDURE
At the Strasburg Rail Road Company, employees are responsible for the shifts for which they are scheduled.  If an employee is unable to work a shift for which they are scheduled, the employee is responsible for finding their own replacement for the scheduled shift. Employees will be provided with a roster, including the names and telephone numbers of employees eligible to replace them on the schedule. In special circumstances, shift changes may require supervisor approval, but generally, the supervisor need not approve the changes on the schedule. Any changes in shift responsibilities shall be made on the Departmental and/or Master Schedule or the employee who is originally placed on the master schedule will be held fully accountable, should a position remain un-staffed for a shift.

INTENT AND FUNCTION OF JOB DESCRIPTION
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.  EEOC Employer.