The Retail Supervisor is responsible for leading and motivating a team of sales associates to provide excellent customer service, meet sales goals, and ensure smooth operations in the retail environment. They serve as a liaison between management and staff, ensuring that company policies are followed, and goals are met.

Key Responsibilities:

1. Team Leadership:
   • Supervise and guide sales associates on the sales floor.
   • Conduct daily briefings and provide feedback to the team.
   • Train new staff in company policies, customer service standards, and product knowledge.
2. Customer Service:
   • Handle customer inquiries, complaints, and issues, resolving them in a timely and professional manner.
   • Ensure that the team provides exceptional customer service and maintains a customer-focused environment.
   • Monitor and enhance customer experience within the store.
3. Sales & Performance:
   • Drive sales performance by setting individual and team sales goals.
   • Motivate the team to achieve or exceed sales targets and KPIs.
   • Implement and monitor promotional activities, sales campaigns, and product launches.
   • Analyze sales data and generate reports for management.
4. Inventory & Merchandising:
   • Oversee inventory management, including stock levels, receiving shipments, and minimizing shrinkage.
   • Ensure that merchandise is displayed according to company standards and replenished regularly.
   • Collaborate with store management on visual merchandising strategies.
5. Store Operations:
   • Open and close the store, ensuring all operational tasks are completed efficiently.
   • Enforce store policies and procedures, ensuring compliance with company standards.
   • Manage cash handling, banking, and reconciliation procedures.
   • Maintain store cleanliness, organization, and safety protocols.
6. Communication & Coordination:
   • Serve as a point of contact between store management and sales associates.
   • Relay information on store promotions, company updates, and new procedures.
   • Assist in coordinating store events, promotions, or special projects as needed.

Qualifications & Skills:

• Proven experience in retail, customer service, or a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic understanding of retail software and point-of-sale systems.
• High attention to detail and organizational skills.
• Ability to work flexible hours, including weekends and holidays.

Education & Experience:

• High school diploma or equivalent (required); bachelor’s degree in business, retail management, or related field (preferred).
• 2-3 years of retail experience, with at least 1 year in a supervisory role.

Key Competencies:

• Leadership and Decision-Making
• Customer Focus
• Sales-Driven
• Problem-Solving
• Team Collaboration
• Adaptability

INTENT AND FUNCTION OF JOB DESCRIPTION:

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law