POSITION TITLE: Retail Sales Associate (Clerk)

 

FLSA: Non-Exempt

 

POSITION REPORTS TO: Retail Supervisors, Assistant Retail Manager, and/or

Retail Manager

 

POSITION PURPOSE: The Retail Clerk directly supports the Strasburg Rail Road Company’s multi-faceted mission by executing essential front-line retail tasks in a timely, economical, and professional manner while providing exceptional guest service and displays a positive attitude when interacting with guests and fellow employees.

 

• Greet guests in a pleasant and professional manner as they enter merchandise shops

• Engage with guests in active conversation, inquiring if they need assistance, and assisting guests as needed

• Perform basic math functions to collect payments and make change

• Operate registers, scanners, scales and credit card/debit card terminals

• Collect payments, and bag purchases for guests

• Maintain accurate cash drawer

• Memorize product locations throughout the stores and be able to direct guests or make suggestions

• Handle exchanges and refund requests in a quick, efficient manner by contacting the appropriate supervisor on duty for assistance

• Maintaining shop displays, merchandise, and work areas in a neat, clean, and organized fashion

• Restock merchandise as needed following workflow procedures to ensure maximum efficiency

• Process merchandise (receiving, pricing, labelling, etc.) as directed

• Other duties as required

 

• Consistently exhibits a positive, helpful attitude toward guests, including the ability to speak clearly and convey information accurately

• Pays attention to detail, shows a desire to learn, and executes tasks as directed

• Disseminates accurate information about the railroad and its history

• Works well independently as well as with others

• Is self-motivated and demonstrates initiative

• Presents a neat and clean appearance in accordance with the SRC Employee Handbook

• Demonstrates a consistent eagerness to answer questions and always serve guests or potential customers with a positive attitude

• Follows scheduling request policies

• Responds in a timely fashion to supervisor or manager requests (e.g. regarding scheduling)

• Reports to work and meetings on time and adheres to the worker replacement policy

 

• Self-motivation and a strong work ethic

• Ability to work on his/her own or in teams

• Written and oral communication should be accurate and professional

• Detail-oriented organizational habits and the ability to prioritize tasks

• Must be able to lift up to 30 pounds.

• Must be able to walk, bend, twist, and stand for long periods of time

• Punctuality

 

• Part-time

• Shifts and hours vary based on operating schedules and availability

• Work is primarily indoors including use of iPads/POS equipment as well as some basic office equipment

• Frequent walking and standing for long periods of time.

• Occasional lifting, bending and twisting.

 

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.