Position Title: Retail Sales Supervisor
FLSA: Non-Exempt
Work Category: Part-time
Position Reports To: Retail Manager/Asst Retail Manager

Summary: The Retail Sales Supervisor is responsible for supporting the Strasburg Rail Road’s retail merchandise business by opening, closing, and supervising daily operation of the General Store, Toy Store, auxiliary retail locations. This is a part-time position with approximately 5-10 hours per week, mostly weekends.

Essential Duties
• Embrace the thematic vision for the Strasburg Rail Road shopping experience.
• Open and/or close retail shops, following all established procedures.
• Provide shift supervision of Retail Sales Associates.
• Aid in the training, scheduling, and supervision of Team Members to ensure sufficient staffing levels, maximum productivity, and exemplary Guest service.
• Assist with receiving of product and ensuring quality control.
• Oversee regular cycle counts and inventorying of product as directed.
• Ensure proper cash handling and safeguard company funds.
• Facilitate change orders and bank deposits as necessary.
• Operate and manage onsite or event-specific shop locations, including such tasks as cleaning, restocking, pricing, merchandising, running Point of Sale, bagging, and professionally engaging with Guests.

Performance Measurements
• Reliably demonstrates an ability to provide a shopping experience for Guests that is consistent with the Strasburg Rail Road brand, historic and event themes, and the company’s mission and values.
• Works well with others and encourages teamwork through a positive attitude.
• Represents the company in a positive and professional way.
• Demonstrates consistency and accuracy in all aspects of cash handling, sales processing, and inventory control.
• Models a strong work ethic and is punctual.

Qualifications
• Is mission-focused and team-oriented.
• Must be committed to providing exceptional Guest service.
• Is self-directed and able to work independently.
• Communicates professionally and effectively, both verbally and in writing.
• Demonstrates sufficient computer competency, especially the ability to work with Point-of-Sale applications and basic data entry.
• Collaborates well with others.
• Previous retail sales and merchandising experience in both brick-and-mortar and online spaces is ideal.

Working Conditions
• Regular weekend and holiday work required.
• Daytime and early evening working hours.
• Frequent interaction with people, including Team Members and Guests.
• Work is primarily indoors including use of basic office equipment, though some duties require working outdoors and engaging with products and experiences offered by the company.
• Duties require regular handling of currency and monetary instruments, as well as frequent use of computers, telephones, Point of Sale terminals, and other technology.
• Frequent sitting at a desk and computer.
• Frequent walking, standing, lifting, and bending.
• Regular lifting of up to 50 lbs.
• Regular use of hand trucks and flatbed carts to move inventory.
• Possible use of a forklift (will train).

Intent And Function Of Job Description
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. EEO Employer.