Job Openings >> Server / First Class Attendant
Server / First Class Attendant
Summary
Title:Server / First Class Attendant
ID:1008
Department:Food & Beverage
Job Type:Part-Time Hourly (Non-exempt)
Salary Range:$10.00 Per Hour, Plus pooled tips
Description
Strasburg Rail Road Company
POSITION DESCRIPTION
 
Do you have a passion for great food and quality service, a commitment to teamwork, and a desire to work in a fun, unique, and dynamic environment? If so, Strasburg Rail Road – America’s oldest continuously operating railroad and premier Lancaster County tourist attraction and entertainment venue – is looking to hire Team Members like you!
Nestled on the platform of the historic steam railroad, Café 1832 supports and services all food & beverage offered at the Strasburg Rail Road, enhancing the Guests’ experience through quality food and dedicated hospitality.
Café 1832 Team Members work together and alongside other Strasburg Rail Road crew to provide snacks, meals, beverages, and unique dining experiences both on and off the trains. Dining experiences include a quick service café, the Dining Car, First Class accommodations, takeout service, outdoor food carts, and special events.
Don’t miss this exciting opportunity. Join our growing Team and become an instrumental part of enhancing the historical Strasburg Rail Road experience.


POSITION TITLE: Server
FSLA: Non-exempt
SALARY: $10.30/hr plus pooled tips
FT or PT: Part-time position
RETIREMENT: 401k
POSITION REPORTS TO: Train Service Supervisor


POSITION PURPOSE:  The Server is responsible for taking orders, assembling and delivering food and beverage items, and generally ensuring a positive experience for Guests aboard First Class or Dining accommodations. Servers provide prompt and courteous food and beverage service while also engaging Guests in conversation and striving to enhance their overall experience. Servers 

ESSENTIAL DUTIES:
• Greet Guests boarding the train and serve as a host for the duration of the ride.
• Assist in seating Guests and checking tickets as necessary.
• Present menus to Guests and make recommendations as warranted.
• Sell beverages and snacks throughout the passenger car.
• Gather, plate, mix, and/or garnish snacks, meals and beverages to serve out to Guests.
• Serve purchased menu items to Guests promptly, accurately, and with care.
• Accept payment for items purchased, using Point of Sale and returning change as necessary.
• Sell souvenir items such as newspapers, glassware, playing cards, or similar non-food items featured aboard the train.
• Ensure responsible alcohol management, verifying Guests are of legal age and not visibly intoxicated.
• Provide resolution to any Guest complaints or concerns.
• Engage in casual conversation with Guests.
• Guarantee compliance of safe food handling and cleanliness standards, in accordance with Standard Operating Guidelines.
• Set, prepare, and service First Class and Dining cars for meals and events such as Wine & Cheese Trains.
• Follow opening and closing procedures as established in Standard Operating Guidelines.
• Restock food, beverage, and supplies.
• Support other front-of-house Food & Beverage roles as business requires (e.g. Food Service Cashier).
• Collaborate and communicate effectively with other Team Members.
• Provide a consistent and quality product in support of a world-class experience for Guests.
• Perform other duties as required, contributing to a Team culture.

PERFORMANCE MEASUREMENTS:
• Always presents a friendly and hospitable demeanour.
• Represents the Strasburg Rail Road and Café 1832 with professionalism and kindness.
• Presents a clean and professional outward appearance in adherence with the requirements of the Employee Handbook.
• Maintains a clean, sanitary, and organized work area.
• Ensures proper food handling, storage, and applicable reporting.
• Works well with others.
• Exhibits safe practices around the train.
• Shows up to work on time and is punctual for meetings and appointments.
• Completes tasks promptly and efficiently.
• Demonstrates attentiveness to Guests.
• Maintains accuracy in Point of Sale (POS) reconciliation.
• Maintains positive attitude, even under pressure.

QUALIFICATIONS:
• Must be 18 years of age or older.
• Exemplary customer service skills.
• Strong work ethic.
• Attentiveness to detail.
• Desire to exceed Guest expectations.
• Basic knowledge of best practices in food service.
• Ability to remain calm and work well under pressure.
• Work experience as a server or wait staff member preferred.
• Working knowledge of basic Point of Sale (POS) operation and cash handling.
• High school diploma or GED.
• ServSafe Food Handler certification preferred.
• Server/Seller RAMP certification from PLCB preferred.
• Bartending experience a plus.

WORKING CONDITIONS:
• Full-time, minimum forty (40) hours per week. Varied shifts depending on operating, event, and train schedules. 
• Evening and weekend hours are expected, as well as work on the occasional holiday.
• Work is predominantly onboard a moving train. Walking between cars is necessary.
• Regular exposure to outdoor weather conditions.
• Required uniform, including anti-slip footwear.
• Work requires frequent walking and/or standing.
• Work requires social contact with Team Members, Guests, and/or third-party vendors.
• Occasional exposure to very hot or very cold temperatures.
• Exposure to hazardous situations and conditions that may produce cuts or minor burns.
• Frequent work in a noisy, distracting, and fast-paced environment.
• Regular work with and around alcoholic beverages or ingredients.
• Occasional need for personal protective equipment (PPE).
• Occasional exposure to hazardous situations and contaminants.
• Two-way radio communication is used between train crew members, and from the train to the Café.
• Occasional lifting of up to 50 pounds.


INTENT AND FUNCTION OF JOB DESCRIPTION:
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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